Shipping policy
Last updated: 31 August 2026
1. Where we deliver
We currently deliver to the United Kingdom, including Guernsey, Jersey, the Isle of Man and Gibraltar.
We do not deliver outside these territories. If you place an order for an address we do not serve, we will cancel it and refund you in full.
2. Delivery cost
Shipping is a flat £9.95 per order, with full tracking included.
The delivery charge is shown at checkout before you pay. All prices on this site are in pounds sterling (GBP) and include applicable taxes.
3. Processing and delivery times
- Order processing: 1 to 3 business days
- Transit: 5 to 8 business days
- Total estimated delivery: 6 to 11 business days from the moment your order is placed
Business days are Monday to Friday, excluding UK public holidays. Orders placed after 2pm, at weekends or on a public holiday begin processing the next business day.
These are estimates, not guarantees. Delivery can take longer during peak periods, carrier strikes, severe weather or customs delays. We will keep you informed if your order is significantly delayed.
If we have not delivered within 30 days of your order and we have not agreed a longer period with you, you may cancel and receive a full refund.
4. Tracking
You receive a confirmation email as soon as you order, and a second email with your tracking number as soon as your parcel is dispatched.
Tracking information can take 24 to 48 hours to become active after dispatch. If your tracking has not updated after 48 hours, email contact@lite-for-me.com with your order number.
Please check your spam folder before contacting us — dispatch emails often land there.
5. Split shipments
If your order contains several items, we may ship them separately at no extra cost to you. You will receive a tracking number for each parcel.
6. Incorrect or incomplete addresses
It is your responsibility to provide a complete and correct delivery address. Contact us immediately if you spot a mistake — we can usually amend the address before dispatch, but not afterwards.
Parcels returned to us because of an incorrect address, a refused delivery, or a failure to collect from a pick-up point will be refunded minus the original delivery charge. A re-shipment will be charged at the standard delivery rate.
7. Lost, stolen or damaged parcels
If your parcel is marked as delivered but you have not received it, first check with your neighbours and your local sorting office, then email contact@lite-for-me.com within 7 days of the delivery date. We will open a claim with the carrier and keep you updated until it is resolved.
Parcels that arrive visibly damaged should be photographed before you open them. Send us the photos within 48 hours and we will arrange a replacement or a refund.
8. Taxes and duties
All prices include applicable taxes for delivery within the United Kingdom. There are no additional customs duties or import charges for you to pay on delivery.
9. Contact
SAS Dimier et Co 9 rue des Colonnes, 75002 Paris, France Email: contact@lite-for-me.com — we reply within 1 business day, Monday to Friday.